Online Security

​We have now gained explicit permission to distribute the attached document Stay safe online 2017.

The download was from Which? Magazine​ and was originally restricted to Which? members. The permission was granted so that Neighbourhood Watch members in Hampshire and the Isle of Wight could be advised in a comprehensive way of the techniques of using the internet safely and the hazards of not doing so.



Warning from Hampshire Trading Standards Service – Fraudulent telephone call – TalkTalk

Hampshire County Council Trading Standards are urging residents to remain vigilant to telephone calls where the caller claims to be from Talk Talk, BT or other telecommunications provider.

The lead in conversation varies, but in general the caller will attempt to persuade the resident there is a problem with their router for which they are due compensation.  The aim is to get the resident to log onto their computer and to gain remote access.

These calls are fraudulent attempts to obtain money, or to place malicious software onto the resident’s computer.

No matter how tempting the offer may be, or how genuine the caller appears to be, remember; the telephone is a form of faceless communication.  It could be any person, calling from anywhere in the world.

Residents are warned NOT TO:

  • Believe there is a problem with their router or that a new one is due.
  • Believe they are due compensation from the caller.
  • Log onto their computer for the caller.
  • Allow the caller remote access of their computer.
  • Log into their online banking to receive a payment from the  caller.
  • Make a payment to compensate the caller if they claim to have ‘overpaid’.
  • Believe the caller can cut off the internet or telephone – they can’t.

Calls from persons claiming to be from Windows, Microsoft, Apple or another recognised manufacturers/software providers should be treated with the same caution.

For advice on scams, to report a matter to Trading Standards, or for a’ Buy With Confidence’ directory of traders approved by Trading Standards, contact our partners at the Citizens Advice Consumer Helpline on 03454 04 05 06.

Any persons affected by this, or any other scam can also report the matter to Action Fraud by calling 0300 123 2040 or visiting

Smishing Scams

Smishing – the term used for SMS phishing – is an activity which enables criminals to steal victims’ money or identity, or both, as a result of a response to a text message. Smishing uses your mobile phone (either a smartphone or traditional non-internet connected handset) to manipulate innocent people into taking various actions which can lead to being defrauded.
The National Fraud Intelligence Bureau has received information that fraudsters are targeting victims via text message, purporting to be from their credit card provider, stating a transaction has been approved on their credit card.

The text message further states to confirm if the transaction is genuine by replying ‘Y’ for Yes or ‘N’ for No.

Through this method the fraudster would receive confirmation of the victim’s active telephone number and would be able to engage further by asking for the victim’s credit card details, CVV number (the three digits on the back of your bank card) and/or other personal information.

Protect yourself:

  • Always check the validity of the text message by contacting your credit card provider through the number provided at the back of the card or on the credit card/bank statement.
  • Beware of cold calls purporting to be from banks and/or credit card providers.
  • If the phone call from the bank seems suspicious, hang up the phone and wait for 10 minutes before calling the bank back. Again, refer to the number at the back of the card or on the bank statement in order to contact your bank.
  • If you have been a victim of fraud or cyber crime, please report it to Action Fraud at or alternatively by calling 0300 123 2040